Shipping, dispatch and delivery at Sudharan.

1. Scope and applicability

This Shipping Policy applies to physical products purchased from Sudharan’s website or any other official Sudharan sales channel once product sales are enabled.

In this Policy, “Sudharan”, “we”, “us” and “our” refer to Sudharan Plus Private Limited. “You” and “your” refer to customers or persons placing orders.

This Policy should be read together with our Terms & Conditions, Privacy Policy, Refund Policy, product-specific terms and any order confirmation or invoice issued by Sudharan.

2. Current business stage

Sudharan’s services are currently live. Product sales are planned for the future. Until online shopping is enabled, any product visuals, category previews, mockups or catalog references on the website should be treated as pre-launch or informational material unless a product is clearly marked as available for purchase.

3. Serviceable locations

Sudharan currently expects to ship within India, subject to product category, courier serviceability, payment method, pin code coverage, legal restrictions and logistics feasibility.

Some locations may be temporarily or permanently non-serviceable. Delivery to remote, hilly, island, low-connectivity, border or operationally restricted areas may take longer or may not be available for all products.

4. Processing and dispatch time

Orders are usually processed after payment confirmation, fraud-prevention checks where applicable, product availability review and operational acceptance.

Processing may be delayed by public holidays, sale periods, weather conditions, packaging constraints, supplier delays, payment review, logistics disruptions or other operational factors.

5. Estimated delivery timelines

Delivery timelines begin after dispatch and are estimates only. Actual delivery depends on courier performance, delivery location, local conditions and other circumstances outside direct operational control.

These are indicative estimates and not guaranteed delivery commitments unless expressly confirmed in writing.

6. Shipping charges

Shipping charges, if applicable, will usually be shown at checkout, reflected in the order summary, communicated in writing or included in a quotation for special or bulk orders.

Shipping charges may depend on destination, order value, product weight, dimensions, courier pricing, packaging requirements, cash-on-delivery availability, special handling needs or promotional terms.

If free shipping is offered, it may be subject to minimum order value, selected categories, serviceable locations, campaign conditions or other checkout disclosures.

7. Tracking and delivery updates

Once an order is dispatched, tracking details may be shared by email, SMS, WhatsApp, account page, courier link or another communication method used by Sudharan.

Courier tracking systems may take time to update after handover. Tracking visibility, scan timing and transit status are influenced by the logistics partner’s systems.

8. Address accuracy and customer responsibility

Customers are responsible for providing complete and accurate delivery information, including recipient name, address, landmark, city, state, pin code and working contact details.

Sudharan is not responsible for delay, failed delivery, return-to-origin, additional courier charges or loss caused by incorrect, incomplete, misleading or unreachable delivery details provided by the customer.

9. Failed delivery, return-to-origin and re-shipping

Delivery may fail if the customer is unavailable, the address is incorrect, phone numbers are unreachable, cash-on-delivery payment is refused, building or gate access is denied, or the courier cannot complete delivery.

If an order is returned to origin because of a customer-side issue, Sudharan may:

• cancel the order and process refund subject to applicable deductions where lawfully disclosed;
• offer re-shipping on payment of additional charges;
• hold the order briefly while awaiting revised instructions;
• decline re-shipping for perishable, food, hygiene-sensitive or custom products where re-dispatch is not suitable.

10. Damaged, tampered or missing shipments

If the outer package appears damaged, tampered, wet, opened or suspicious at the time of delivery, customers should document the condition using photos or video where possible and report the issue promptly.

For damaged, incomplete, defective or wrong deliveries, customers should contact Sudharan preferably within 48 hours of delivery and share:

• order or invoice reference;
• clear photos or video of the package and item;
• shipping label image where available;
• a short description of the issue;
• delivery date and contact details.

Resolution may include replacement, refund, partial refund, store credit or another appropriate remedy after review.

11. Food, consumables, customised and bulk orders

Food items, honey, achar, oils, spices or other consumables may require category-specific handling, packaging, dispatch timing or restricted serviceability. Some such items may be non-returnable once delivered, subject to the Refund Policy and applicable law.

Customised, personalised, corporate, bulk or branded merchandise orders may require design approval, sample approval, production lead time, special packaging, split shipment or phased delivery.

Shipping terms for bulk or customised orders may be confirmed separately through quotation, invoice, order confirmation or written communication.

12. International shipping

Sudharan currently operates from India. International shipping may be introduced in the future only for selected products, regions and order types.

If international shipping becomes available, customers may be responsible for customs duties, import taxes, documentation charges, local regulatory fees, currency conversion charges, bank charges, return shipping costs and any other destination-country charges.

International shipping availability may depend on customs restrictions, courier support, product nature, food or hygiene restrictions, documentation requirements, sanctions controls or category-specific compliance conditions.

13. Contact

14. Last updated

This Shipping Policy was last updated on 04 June 2026.