Returns, replacements, cancellations and refunds.

1. Overview

This Refund Policy applies to purchases, service payments and approved transactions made through Sudharan’s website, official communication channels or authorised payment links issued by Sudharan Plus Private Limited.

In this Policy, “Sudharan”, “we”, “us” and “our” refer to Sudharan Plus Private Limited. “You” and “your” refer to the customer, client or person making the purchase or payment.

This Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy, product page disclosures and any invoice, quotation, scope document or written agreement shared by Sudharan.

2. Product orders and current website stage

Sudharan’s service business is currently live. Product categories, previews, concepts, mockups or future product references shown on the website may appear before full e-commerce rollout.

This Refund Policy will apply to eligible product orders once online shopping is live and a valid transaction has been completed through an official Sudharan purchase flow.

3. Order cancellations

3.1 Cancellation before dispatch

If your order has not yet been dispatched, packed for shipment, customised or otherwise moved into fulfilment, you may request cancellation by contacting us at hello@sudharan.com. If cancellation is approved, the applicable refund will be initiated to the original payment method or another suitable refund method.

3.2 Cancellation after dispatch

Once an order has been dispatched, cancellation may no longer be possible. In such cases, if the product qualifies under this Policy, you may need to request a return after delivery.

3.3 Cancellation by Sudharan

We may cancel an order if the product becomes unavailable, the address is incomplete or undeliverable, payment fails, the order is flagged for verification, there is a listing or pricing error, or fulfilment is not possible due to operational, legal, regulatory or logistics reasons.

4. Returns and eligibility

Unless a product page states otherwise, eligible physical product returns may usually be requested within 7 days from the date of delivery.

Return approval depends on product category, condition, usage status, packaging condition and whether the product meets the criteria below.

A return, replacement or refund request may be considered where:

• the wrong item, wrong size or wrong variant was delivered;
• the item arrived damaged, defective, expired, unsafe or unusable;
• essential parts, accessories or included components are missing;
• the delivered item materially differs from the confirmed order or listing;
• the product page or invoice expressly allows return for that product.

Returned items should generally be unused, unwashed, unaltered and returned with original tags, labels, packaging, invoice and any free items included with the order.

5. Non-returnable or restricted-return items

Some items may not be eligible for return or refund unless they are defective, damaged, expired, unsafe, incomplete or incorrectly delivered.

6. Damaged, defective, incomplete or wrong item received

If you receive a damaged, defective, expired, incomplete or wrong item, please contact us preferably within 48 hours of delivery.

To help us review the request quickly, please share:

• order number or invoice reference;
• clear photographs or video of the item and outer packaging;
• image of the shipping label, where available;
• a short description of the issue;
• your contact details and delivery date.

Based on the product type and issue, we may offer a replacement, refund, store credit, partial refund or another reasonable resolution.

7. How to request a return or refund

To request cancellation, return, replacement or refund, email us at hello@sudharan.com with the relevant order details.

The normal process is:

• you submit the request with order details and issue summary;
• Sudharan reviews the request and may ask for proof or clarification;
• if eligible, we share return, pickup or replacement instructions;
• the item is picked up or shipped back, where applicable;
• the item is inspected after receipt;
• the approved refund, replacement or resolution is processed.

Please do not return products without receiving instructions from us first. Unapproved returns may not be accepted or may be delayed.

8. Refund method and timeline

Approved refunds are usually initiated within 7 to 10 business days after cancellation approval, return approval or inspection completion, depending on the situation.

Refunds are generally processed to the original payment method. For certain order types, including future cash-on-delivery scenarios, refunds may instead be processed through bank transfer, UPI, wallet, store credit or another suitable method communicated by Sudharan.

After refund initiation, banks, card networks, payment gateways, UPI systems or wallet providers may take additional time to reflect the amount in your account.

Original shipping charges, convenience fees, payment processing fees or reverse pickup charges may be treated differently depending on the reason for return, product category, offer terms and whether the error was caused by Sudharan.

9. Service cancellations and service-related refunds

Sudharan also provides services such as consulting, website development, system setup, business support, software integration assistance, operations support, process optimisation and related work.

Service fees are governed by the proposal, invoice, quotation, written scope, work order, milestone plan or agreement shared for that engagement.

Unless otherwise agreed in writing:

• consultation or advisory fees may be non-refundable once the session or work has started;
• advance payments may be adjusted against work completed, time spent, planning, research, setup or deliverables prepared;
• third-party costs such as domains, hosting, software subscriptions, paid tools, assets or vendor charges may be non-refundable once incurred;
• where a refund is approved, it may be full or partial depending on work stage, committed resources and actual expenses.

Service refund requests are reviewed fairly based on agreed scope, communication records, completed work, milestones achieved and costs already incurred.

10. Exceptions, abuse and policy updates

Sudharan may refuse, limit or review requests where there is suspected misuse, repeated unreasonable return behaviour, fraud, false claims, product switching, tampering, excessive cancellations or abuse of policy.

This does not affect the right of genuine customers to report valid issues involving damaged, wrong, defective, unsafe or non-compliant items.

We may update this Refund Policy from time to time to reflect changes in product categories, services, logistics, payment systems, legal requirements or business operations. The latest version will be published on this page.

11. Contact and grievance support

For any cancellation, return, replacement, refund, payment issue or grievance related to this Policy, please contact:

12. Last updated

This Refund Policy was last updated on 04 June 2026.