Privacy, personal data and trust at Sudharan.

1. Scope and applicability

This Privacy Policy applies to personal information collected by Sudharan Plus Private Limited through our website, online forms, email communication, service enquiries, product interest forms, vendor or supplier communication, business discussions and future e-commerce features.

In this Policy, “Sudharan”, “we”, “us” and “our” refer to Sudharan Plus Private Limited. “You” and “your” refer to website visitors, customers, service clients, vendors, suppliers, job or collaboration contacts, subscribers and other individuals who interact with us.

This Policy is written primarily from an Indian operating perspective, but it is also intended to support fair treatment of international users where other privacy expectations or legal rights may apply.

2. Information we may collect

We aim to collect information that is relevant, proportionate and reasonably necessary for the purpose for which it is requested.

2.1 Contact and enquiry information

• name;
• email address;
• phone number, if provided;
• company, organisation or business name, where relevant;
• location details such as city, state or country, where voluntarily shared;
• enquiry details, communication content or support message.

2.2 Service-related information

• service interest and project requirements;
• business, operational, website, workflow or system-related details voluntarily shared by you;
• documents, screenshots, drafts or materials submitted for review, support or execution.

2.3 Product and commerce-related information

When product sales go live, we may collect additional information needed for purchase, fulfilment and after-sales support.

• billing and shipping details;
• order details and transaction references;
• invoice and GST-related information, where applicable;
• return, replacement, cancellation or refund-related communication.

2.4 Vendor, supplier or partner information

• business name and contact details;
• proposal, catalog, pricing or service information;
• documents or details shared for evaluation, onboarding or compliance.

2.5 Technical and usage information

• IP address;
• device, browser and operating system information;
• pages visited, referral source and approximate usage activity;
• cookie, analytics or similar technical identifiers.

3. Why and on what basis we may use personal information

We may process personal information for legitimate, disclosed and reasonable purposes, including:

• responding to enquiries and maintaining communication;
• providing services, proposals, consultations, project work or business support;
• managing vendor, partner or supplier communication;
• understanding product interest, launch interest or support needs;
• operating future e-commerce, payments, delivery, returns, refunds and customer support processes;
• improving website performance, security, content and user experience;
• maintaining internal records and business continuity;
• meeting legal, regulatory, tax, accounting, consumer protection or dispute-handling obligations;
• preventing fraud, spam, abuse, misuse or unauthorised activity.

Depending on the situation, our basis for processing may include your consent, steps taken at your request, performance of a contract, our legitimate business interests, legal compliance, fraud prevention, dispute resolution or protection of rights.

4. Consent, communication and marketing

Where we rely on consent, we aim to obtain it through a clear affirmative step, such as form submission, a separate consent checkbox or a direct opt-in for updates.

General enquiry handling and marketing communication should be treated separately. You should be able to contact us for support or business communication without being automatically added to marketing updates unless you choose to opt in.

If you previously gave consent for updates or marketing communication, you may withdraw that consent by contacting us at privacy@sudharan.com or by using any unsubscribe method we make available.

Withdrawal of consent will not affect processing already carried out before withdrawal, and we may continue limited processing where required for legal, compliance, security, billing, tax, contractual or dispute-resolution purposes.

5. Cookies, analytics and website tools

Our website may use cookies and similar technologies for essential website operation, security, analytics, performance monitoring and user-experience improvement.

We may use tools such as WordPress plugins, hosting analytics, Google services, form tools, anti-spam tools or other authorised technical services. These may collect technical and usage information in accordance with their configuration and applicable law.

Where required, non-essential cookies or tracking technologies should be subject to user consent. For more information, please also review our Cookie Policy.

6. Sharing of personal information and service providers

We do not sell personal information. We may share personal information only where reasonably necessary for business, technical, legal, operational or compliance purposes.

Information may be shared with:

• website hosting, email, cloud storage and productivity providers;
• form, analytics, anti-spam, security or website support providers;
• CRM, accounting, invoicing, inventory or business software providers;
• payment gateway providers and logistics providers when e-commerce goes live;
• professional advisors such as accountants, auditors, lawyers or consultants;
• government, judicial, tax, regulatory or law-enforcement authorities where required by law or lawful process.

Where third-party service providers process information on our behalf, we expect them to use it only for authorised purposes and with appropriate safeguards.

7. International users and cross-border processing

Sudharan is incorporated and currently operated from India. If you access our website or communicate with us from outside India, your information may be processed in India and may also be processed using service providers located in India or other jurisdictions.

Privacy protections may differ across jurisdictions. Where reasonably applicable, we aim to review international privacy requests in a fair manner consistent with the legal framework relevant to the request and the nature of our actual activities.

If you believe your local law grants you specific privacy rights, you may write to us at privacy@sudharan.com and we will review the request appropriately.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for longer where required for legal, tax, accounting, regulatory, contractual, security or dispute-related reasons.

We may delete, anonymise or archive information when it is no longer needed.

9. Security

We use reasonable technical, organisational and administrative measures to protect personal information from unauthorised access, misuse, loss, alteration, disclosure or destruction.

These measures may include HTTPS, access restrictions, password controls, limited internal access, secure hosting practices, monitoring, backups and careful handling of records.

No internet transmission or storage environment is completely risk-free. If you choose to send personal information electronically, you do so with that understanding.

10. Your rights

Subject to applicable law, you may request access to, correction of, updating of or deletion of your personal information. You may also request withdrawal of consent where consent is the basis of processing, or raise a concern about how your information is being handled.

We may need to verify your identity before acting on certain requests. Some requests may be limited where retention or processing remains necessary for legal compliance, tax records, fraud prevention, contractual obligations, security purposes or dispute resolution.

11. Children’s privacy

Our current website, service forms and business-facing features are not intended to knowingly collect personal information from children.

If Sudharan later launches child-focused products, learning tools, games or features intended for younger users, we expect to implement additional safeguards, age-appropriate controls and parent or guardian consent measures before collecting such information.

12. Third-party links and external services

Our website may contain links to third-party websites, tools, platforms, social media pages, payment providers or other services. We are not responsible for the privacy, content or security practices of third-party websites or services that we do not control.

You should review the privacy policies of those third parties before sharing information with them.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our website, products, services, compliance approach, technical tools, business operations or legal requirements.

The latest version will be published on this page with the revised “Last Updated” date.

14. Contact and privacy grievance support

We will review privacy-related requests and grievances within a reasonable time, subject to identity verification, the nature of the request and applicable legal or operational requirements.

15. Last updated

This Privacy Policy was last updated on 04 June 2026.